(Assistant) Product Manager - Tool Services & Software

Who are Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

As a business, we are committed to making construction better.As an employer, we have created a caring and performance-oriented culture for our employees. We are thrilled to be recognized as the 4th Best Workplaces™ in Asia 2024 by Great Place to Work® Institute &  Hilti Hong Kong is  listed as one of the  Best Workplaces ™  in Hong Kong 2024!

What's the role?

• Facilitate the introduction of new products and features, ensuring team members and customers are well-informed about their benefits and functionalities
• Initiate and oversee continuous service improvements based on feedback from internal teams and customers, as well as enhancement of existing implementation and care activities for tool services
• Deliver trainingto the sales team and other stakeholders to bolster solution selling skills and confidence across the organization
• Drive the sales team through the solution selling journey, encompassing all three lifecycle stages (Acquisition, Care, Grow)and the eight-step process (management meeting, onsite analysis, final presentation)
• Develop, communicate, and implement comprehensive business plans for Tool Services Scheme, integrating Marketing, Sales, Finance, and Operations strategies
• Conduct periodic care visits for subscribed customers to ensure positive usage experience
• Cooperate with trade salesforce and marketing team to engage customers with good experience practice and enhance account development with further business potentials
• Organize and engage in trade shows and other industry-related events to promote our offerings

What do we offer?

• Long-term career development opportunities
• 17 days’ annual leave per year
• Birthday leave, volunteer leave, family care leave
• Medical insurance covering dependents
• Additional MPF voluntary employer contribution
• Caring and Performing Culture

What do you need?

• Bachelor’s degree in Business, Marketing, Engineering or a related discipline
• 3 years in product marketing or service offering innovation, experience in sales and business development, or customer facing role is preferred
• Detailed-oriented with process mind thinking and problem-solving skills, Customer centric and result oriented.
• Highly motivated and dynamic individual comfortable with leading change and possessing an entrepreneurial spirit

Launch your application

By submitting your candidate data, you confirm and agree that Hilti may process the candidate data according to the recruitment purposes set out.

We look forward to receiving your application and regret that only shortlisted candidates will be notified.