Business Analyst

Company Overview: Master Concept is an esteemed technology advisor and Managed Service Provider (MSP) based in the APAC region. We specialise in cloud solutions and cutting-edge technologies that help businesses accelerate digital transformation. We are dedicated to the growth and development of our staff in critical thinking, collaboration, creativity, and communication. At Master Concept, we follow a mentorship approach and guide our employees on their career paths. Join our team to be part of a dynamic company that values personal and professional growth while delivering exceptional solutions to our clients.

Job Description: We are seeking an experienced Business Analyst to join our team. In this role, you will be responsible for analyzing business requirements, identifying opportunities for improvement, and developing solutions to enhance the organization's operational efficiency and effectiveness.

Responsibilities:

1. Gather, analyze, and document business requirements from stakeholders across various departments
2. Conduct in-depth process mapping and analysis to understand the current state of business operations
3. Identify pain points, inefficiencies, and opportunities for optimization and automation
4. Develop comprehensive business cases and proposals for process improvements or new initiatives
5. Collaborate with cross-functional teams, including subject matter experts and IT professionals, to design and implement effective solutions
6. Test and validate the proposed solutions to ensure they meet the defined business requirements
7. Conduct storyboarding sessions to visualize and communicate the user experience and workflow of the proposed solutions
8. Complete detailed functional specifications that outline the system requirements, user interface, and business logic
9. Provide training and support to end-users on the implemented solutions
10. Continuously monitor and optimize the solutions to ensure they remain effective and aligned with evolving business needs
11. Communicate findings, recommendations, and progress updates to stakeholders at all levels of the organization
12. Stay up-to-date with industry trends, best practices, and emerging technologies to identify potential areas for innovation

Requirements:

1. Bachelor's degree in Business Administration, Information Systems, or a related field
2. 3-5 years of experience as a Business Analyst or in a similar role, with a focus on government projects
3. Strong analytical and problem-solving skills with the ability to think critically and identify root causes
4. Proficiency in business process modeling and analysis techniques (e.g., BPMN, UML)
5. Expertise in requirements gathering, documentation, and management
6. Familiarity with project management methodologies and tools to effectively collaborate with stakeholders, including government clients
7. Excellent communication and interpersonal skills to effectively collaborate with stakeholders
8. Certifications such as CBAP, CCBA, or PMI-PBA are highly desirable

Your Future Work Life?

1. Flexible Working Practices
2. Work in a Cozy and Google-like working environment with open seating, breakout, game, gym areas and free coffee
3. Dress Casual and Smart everyday
4. Have your voice heard through Townhalls
5. Attractive package and/or OKR (objective-key-result) bonus
6. Birthday leave

If you are interested in the above role, please submit your resume and cover letter detailing your relevant experience and achievements.