Donor Retention Officer II (2-year contract, renewable)

Looking for a meaningful career that allows you to make a difference in the world? Join Oxfam Hong Kong, a member of the Oxfam confederation, in creating a world free of poverty. As an independent development and relief agency, we work with people living in poverty and partner organisations to implement effective development, humanitarian, policy advocacy, and public education programmes.

We are seeking passionate individuals to join our team and contribute to our poverty alleviation work. Join us and be part of the solution to end poverty and create a better world for all.

Responsibilities:

• Support the implementation of strategies for donor acquisition and retention.
• Execute initiatives to strengthen relationships with current monthly donors, with the goal of enhancing donor loyalty.
• Manage donation forms by performing data entry and verification to ensure the accuracy and completeness of donor information.
• Conduct welcome calls and handle inbound donor inquiries.
• Follow up on unrealized donations and termination requests.
• Coordinate the production, lettershop, and logistical arrangements for retention and fundraising materials, including newsletters, annual receipts, and direct mailings.
• Assist with donor events and participate in other fundraising activities as needed.
• Provide support for office administrative tasks and database management.
• Carry out other related tasks as required in the team or agency.

Requirements:

• Degree holder in marketing or business administration.
• Minimum 3 years of working experience, preferable in marketing or customer service or fundraising field.
• Good telephone manner and interpersonal skills.
• Self-motivated and a good team player.
• Attention to details, high accuracy and target-driven.
• Excellent in MS Office applications including Word, Excel and Chinese word processing.
• Proficient in both spoken and written English and Chinese, and fluent in Putonghua.
• Identification with Oxfam’s mission and values is a must.

Closing date for application: 6 Dec 2024

You are invited to send your application letter, curriculum vitae with your current and expected salary and date of availability to Human Resources Manager by email to hr@oxfam.org.hk.

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong here: https://www.oxfam.org.hk. 

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer.

The information provide will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.