Assistant Business Development Manager/ Account Manager, Aviation Commercial

Assistant Business Development Manager/ Account Manager, Aviation Commercial - Hong Kong Airport Services Limited (HAS) provides professional commercial and key account services. This includes ensuring contract renewals for all existing customers, developing new business with existing and/or potential customers, key account servicing to ensure sustained service performance, maintain excellent customer satisfaction and maximize the yield for the subsidiaries.

Key Responsibilities:

• Actively explore and solicit business opportunities to optimize business performance.
• Be responsible for overall and assigned sales, contribution, and renewal KPIs.
• Develop medium- and long-term commercial strategies having identified potential business opportunities and analyzed the commercial implication
• Identify and recommend solutions to existing and potential customers according to their needs and requirements.
• Evaluate resources spent in operation and analyses the business impact through resources projection and cost calculation for discussion with management and decide negotiation approach to customers.
• Act as the contact point for business enquiries from existing and potential customers.
• Responsible for the commercial activities for Hong Kong Airport Services Limited or Cathay Cargo Terminal, and account management coordination activities with internal and external concerned parties.
• Review contracts, service level agreements and tender documents to maximize the benefit and yield for Hong Kong Airport Services Limited or Cathay Cargo Terminal.
• Participate in commercial negotiations – i.e., contract pricing, incentives, service terms and conditions – to ensure customers do not go to competitive tenders.
• Prepare business proposals and quotations in responding to RFQ, RFI and RFP or other business enquiries as required.
• Maintain good relationships with customers and commercial related business partners to ensure effective communications.
• Provide sales forecasting and business intelligence to formulate market insights.
• Attend industry events and networking groups to build relationships with key prospects.
• Handle customer enquiries and manage the relationships with internal and external stakeholders to ensure high customer satisfaction.
• Identify customers’ needs, confirm requirements, develop plans, and follow through with various internal departments to provide excellent products and services to our customers.
• Perform any projects or ad-hoc duties as assigned by the Management.

Qualifications and Experience:

• Degree holder in business administration or other related disciplines
• Minimum 6 years’ relevant experience in commercial, business development and/or key account services fields, including 3 years at supervisory level.
• Candidates with experience and network in aviation industry (air cargo, cargo terminal, ground handling) have a definite advantage.
• Experience in contract review and commercial negotiation
• Good business senses, commercial awareness, planning skills.
• Strong in negotiation, influencing, interpersonal and presentation skills.
• Work independently, self-motivated, proactive, energetic and customer oriented.
• Outgoing and willing to learn and take initiatives.
• Excellent command of written and spoken English and Cantonese. Mandarin would be an advantage.
• Proficiency in MS Word, Excel, PowerPoint, and Chinese word processing.
• Candidate with less experience will be considered as Assistant Business Development Manager.

We offer a competitive remuneration package and a full range of benefits. To all interested applicants, please indicate the applied position on your resume with Current and Expected Salary, and submit your application through one of the following channels:

• In-person or by mail: Cathay Subsidiary Services - Talent Acquisition Team, People Department, Cathay Pacific Catering Services (HK) Limited, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong, China.
• Online submission: Submit your application through www.cpcs.com.hk/css 
• via Apply Now button.

The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.