Assistant Donor Retention Manager (2-year contract, renewable)

Looking for a meaningful career that allows you to make a difference in the world? Join Oxfam Hong Kong, a member of the Oxfam confederation, in creating a world free of poverty. As an independent development and relief agency, we work with people living in poverty and partner organisations to implement effective development, humanitarian, policy advocacy, and public education programmes.

We are seeking passionate individuals to join our team and contribute to our poverty alleviation work. Join us and be part of the solution to end poverty and create a better world for all.

Responsibilities:

• Develop and implement effective donor service strategies to enhance loyalty and commitment.
• Oversee the daily operations of the donor retention team.
• Monitor donor service statistics to improve operational efficiency and workflow.
• Handle donor inquiries and complaints through various channels.
• Follow up on unrealized donations and termination requests.
• Prepare regular reports to track and evaluate retention performance.
• Develop and update operational manuals for the team.
• Plan and organize local visits and activities for donors.
• Coordinate printing, lettershop and logistic arrangement for newsletters, direct mailings, annual receipts, etc.
• Collaborate with the Finance team to ensure the smooth execution of the monthly payment processes
• Provide support to the team and perform other duties as assigned.

Requirements:

• Degree holder in marketing or business administration
• 8 years of experience in fundraising or customer service, preferably with NGO exposure.
• Good telephone manner and interpersonal skills.
• Work independently and analytical mindset.
• Well-organized and target-oriented and multi-tasking.
• Excellent in MS Office applications including Word, Excel and PowerPoint.
• Proficient in both spoken and written English and Chinese, and fluent in Putonghua.
• Candidates with less experience will be considered for the position of Senior Donor Retention Officer.
• Identification with Oxfam’s mission and values is a must.

Closing date for application: 14 Nov 2024

You are invited to send your application letter, curriculum vitae with your current and expected salary and date of availability to Human Resources Manager by email to hr@oxfam.org.hk.

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong here: https://www.oxfam.org.hk. 

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer.