Assistant Examination Services Officer (Customer Service Focus)

About IDP

IDP is a leader in global education services established in 1969. As an Australian listed company, we have operations in more than 57 countries and our websites attract 100 million visits a year. We specialize in combining human expertise with our leading digital platform to help people get accepted into their ideal course, take an English language test or learn English in our schools.

Our global network of 120 offices helps students from 30 countries to study in Australia, UK, Canada, USA, New Zealand, and Ireland. Our highly trained consultants support our students to explore their passion in their choice of courses till they onboard their desire university and beyond.

IDP is also a proud co-owner of IELTS (International English Language Testing System), the world's most popular English language test for work, study and migration.

We are now expanding the team and looking for a high-caliber candidate to join our team in Hong Kong.

Key responsibilities:

The incumbent will be responsible for coordinating all aspects of frontline services, such as handling candidate registration and enquires received in person, by mail, email, telephone or social media as well as providing marketing and other clerical support to the office.

Requirements:

• Higher Diploma / Associate Degree or Degree holder with at least 1 year’s work experience
• Proactive, well-organized, customer-oriented, ability to work independently and on tight schedules
• Reliable team player with good communication and presentation skills
• Competency in software application
• Proficiency in written and spoken English and Mandarin
• Pleasant personality, patient with positive attitude
• Event/activity supports on Saturdays /Sundays is required

Working location: Wan Chai

A competitive salary commensurate with qualifications and experience will be offered.

Application: A detailed C.V. stating current and expected salary 

Website: www.idp.com/hongkong

Personal data collected will be used for recruitment purpose only.

We are an Equal Opportunities employer and welcome applications from any member of the community who meets the selection criteria for the position.