Assistant Manager, Customer Services (Quality Assurance)

Role & Responsibilities

• Address and resolve complaints from VIP corporate clients promptly and effectively.
• Conduct thorough analysis of customer complaints to identify root causes and areas for improvement.
• Assist in designing and implementing of the policies and internal control mechanism to enhance quality service. 
• Provide online and field product training.
• Perform other ad hoc duties when required.

Requirements

• Degree holder in any discipline.
• Minimum 3 years of experience in quality assurance and complaint handling is preferred.
• Excellent interpersonal and communication skills.
• Knowledge in Zoho Desk is a bonus.
• Proficiency in Microsoft Office (Excel, Word, and Powerpoint) is a must.
• Good command of English and Cantonese.
• Immediately availability is highly preferred.
•  With Less Experience Will Be Considered As Senior Officer

We offer

• 5-day working week
• On-Job and Online Training
• Group medical and dental insurance
• Double Pay and Bonus
• Dynamic Environment
• Annual body check up and vaccination

Interested parties please send email to us and attach your full CV and cover letter with your current and expected salary as well as the date of availability.

Your application will go directly to MediConCen Limited.

Personal data will be used for recruitment purposes only.