Assistant Store Manager | Hong Kong (Multiple Locations)

Description & Requirements

關於我們

lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面，我們樹立標竿，創造顛覆性的產品和體驗，持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司，我們專注於創造正面的改變，期許打造更健康、繁榮的未來。特別值得一提的是，這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。

工作摘要

副門市經理是門市領導團隊不可或缺的重要職務，與日常團隊成員和顧客體驗息息相關。副門市經理負責引領並指導團隊成員，讓團隊一同承擔責任，並確保門市提供卓越的顧客體驗。副門市經理亦負責執行行政和經營相關工作，包括樓面管理和排班。

工作的核心職責

領導力和人員管理

1. 秉持真摯友善的態度並頌揚多樣性，建立並培養一個彼此尊重且具包容性的團隊環境，確保為所有團隊成員和顧客營造備受關心且引人入勝的體驗。
2. 協助門市經理建立強大且多樣化的團隊，納入擁有各種不同經驗、背景和技能組合的團隊成員，進而提升門市經營效率。
3. 透過一致且公平的方式提供直接的意見回饋、指導、輔導和職業發展指引，並且妥善處理績效問題，以此方式支援團隊成員（即教育專員和關鍵領導人）持續學習和發展。
4. 支援門市招聘和雇用流程、入職培訓和整體績效管理工作。
5. 參與並促進職涯討論，展現對團隊的支持，並協助團隊成員了解，在 lululemon 工作將如何有助於促進其職涯發展和個人成長。
6. 表彰團隊成員表現、提供技能差距評估和整體績效說明文件，以支援並加強職涯發展和個人成長。
7. 與門市經理合作，依勞動力需求、可工作時間和預算考量，規劃和安排團隊成員班表。

與他人合作

1. 與團隊成員建立互相支持且富有成效的關係，專注於個人和專業發展。
2. 與團隊成員合作，確保提供理想的顧客體驗，展現對顧客時間的重視，並支援門市營運。

顧客體驗和社群

1. 支援團隊成員（例如以身作則或提供指導），確保提供卓越顧客體驗，包括評估顧客需求、提供技術性產品教育和支援門市交易和全通路計畫。
2. 動態巡視整個樓面範圍，以評估並滿足業務、團隊和顧客的需求。
3. 妥善處理顧客意見回饋並解決緊急問題，包括呈報的客訴和緊急請求，讓顧客感到「稱心如意」。
4. 與合作夥伴和社群意見領袖培養共融關係，並尋求接洽多樣化社群資源和計畫，藉此提高品牌知名度和社群接受度。
5. 透過識別、選擇、培訓和推動與顧客和團隊間的關係，建立並維護與品牌大使、熱汗領導者和其他外部夥伴的本地合作關係。

經營

1. 實踐門市經理對門市的願景，並向團隊成員傳遞該願景。
2. 與門市經理合作，審查業務資料和指標（例如，盈虧 [P&L] 表），以通知流程規劃並帶動銷售（例如，季度業務回顧和銷售規劃）。
3. 與門市經理合作，管理門市預算、工時、支出和盈虧表。
4. 為團隊成員提供樓面銷售引導，包括規劃銷售區域範圍並做出決策，以維持樓面經營效率和成效。
5. 根據開店與關店檢查清單來準備門市的開店和關店作業。
6. 瞭解並遵守人員安全政策和程序，以維護安全的工作環境。
7. 根據適用的政策、程序和法律或法規來執行工作。

預算編製責任

負責經委派處理的可支配預算和工時

人員管理

在值班期間或經門市經理委派，擔任團隊領導角色，間接負責部分門市員工

我們尋找的特質

• 包容與多元：建立／支持一個重視／讚揚差異性的包容環境
• 誠信／誠實：秉持誠實、公平與道德的態度行事
• 領導力：有能力並想要領導、影響和激勵他人；在工作中激勵人員、賦予權力、協助發展和提供指導
• 共同合作與團隊合作：有效地與他人合作並提供支援來達成目標；尋求合作關係並接納不同觀點
• 適應力／敏捷度：能容許不確定性和模稜兩可，並且能在步調快的環境下，調整事物優先順序
• 決策：善用邏輯和推理來評估備選方案，並做出有效且及時的決策
• 策略思考：制定符合公司願景和價值觀的策略，實現目標／願景／進一步使命；將決策可能對「大局」造成的影響納入考量
• 靭性：堅持不懈；遭受挫折後迅速恢復的能力

工作要求

資格

在受指派門市的司法管轄區內具備合法工作的資格。

可工作時間

願意彈性安排上班時間

其他意願要求

• 願意與團隊合作，也願意獨立完成工作
• 願意在值班期間的大多數時間於門市樓面走動，協助顧客並完成工作

經驗

具備領導或人員管理方面的工作經驗

工作才能（有的話很好，但非必備條件）

• 教育：高中或中學文憑、同等或更高學歷。
• 工作經歷：1 年零售或銷售特定管理經驗

由經理聯絡成功進入面試的應徵者。請注意，如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責，歡迎在安排面試時與經理討論此需求。

薪資以外事宜（福利與津貼）

在 lululemon，我們注重並投資在身、心、靈的全人發展上。我們的總獎勵計畫旨在協助您實現目標，讓您專注在喜愛的事物上。除了理想的基本薪資和團隊制的獎金計畫外，我們還提供有薪假、慷慨的員工折扣、健身/瑜珈課、親子充值計畫以及個人和專業發展計畫。

請注意：這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同，並可能有一定的資格要求。本公司保留在不事先通知的情況下，隨時更改全部或部分福利的權利。

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.

Core Responsibilities of the Job

Leadership and People Management

1. Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
2. Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
3. Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
4. Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
5. Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
6. Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
7. Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

Working with Others

1. Establish supportive and productive relationships with all team members, focusing on personal and professional development.
2. Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.

Guest Experience

1. Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs..
2. Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
3. Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.
4. Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
5. Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

Operations

1. Implement the Store Manager’s vision for the store and cascade to team members.
2. Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
3. Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement.
4. Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
5. Open and close the store in accordance with the opening and closing checklists.
6. Understand and adhere to people safety policies and procedures to maintain a safe work environment.
7. Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

Accountable for delegated aspects of controllable budget or labor hours

People Management

Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences  

Integrity/Honesty:Behaves in an honest, fair, and ethical manner

Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work  

Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives

Adaptability/Agility:Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment 

Decision Making:Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Strategic Thinking:Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions

Resilience:Remains persistent; recovers quickly from setbacks 

Job Requirements

Eligibility

Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

Willing to work a flexible schedule.

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

Work experience in leadership or people management

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma equivalent or above.
• Experience: 1 year retail or sales specific management experience

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.