Associate Manager, Customer Success

Responsibilities

• Summarized complex data into clear tables, charts, and graphs for effective communication.
• Conducted in-depth analysis and interpretation of sales data, consumer data, and NielsenIQ portfolio data to derive actionable insights.
• Crafted comprehensive final reports and presentations, presenting findings, narratives, and recommendations to clients.
• Ensured data accuracy by meticulously reviewing for errors and inconsistencies.
• Leveraged internal tools and data sources proficiently to support analysis and reporting efforts.
• Maintained strict adherence to Center of Excellence (COE) processes, effectively managing client expectations and relationships.
• Engaged with client personnel to address inquiries and concerns, fostering positive client relationships.
• Led client meetings and presentations across various platforms, demonstrating professionalism and expertise.
• Collaborated closely with Client Business Partners (CBPs) to develop tailored analysis designs to meet client needs.
• Calculated and discussed the Quantified Business Opportunity to provide strategic insights and recommendations.
• Emphasized efficiency in project execution to optimize time and cost-effectiveness.
• Contributed to meta-analyses and cross-COE projects to enhance team expertise and visibility.
• Mentored junior team members and provided guidance to peers to support their professional development.
• Played a key role in achieving overall COE objectives through dedicated effort and collaboration.
• Acted as an inspirational figure to peers and colleagues, fostering a culture of excellence and innovation.
• Identified and communicated potential sales opportunities to CBPs, contributing to business growth initiatives.

Qualifications

• Bachelor's Degree from a reputable university, with a minimum GPA of 3.25.
• Minimum of 2-3 years of experience in the marketing research industry.
• Strong business and financial acumen, including an understanding of the business environment and client needs, coupled with excellent analytical skills.
• Familiarity with growth and brand strategy concepts.
• Exceptional communication and presentation skills, capable of interpreting data through storytelling techniques.
• Ability to work independently and thrive in a digitally enabled environment.
• Demonstrated organizational and interpersonal skills.
• Proficient in English and Chinese (Cantonese and Mandarin), with excellent written and verbal communication abilities.
• Proficiency in Microsoft Office and Google Tools.
• Experience with retail data is advantageous.
• Basic knowledge of statistics is a plus.

Additional Information

Hybrid-based role, must be physically located within Hong Kong and the applicant must be a Country/Region resident.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)