Business Process Analyst (Retail industry)

DB Results is seeking a few Business Process Analysts to join our team. You will be working on Retail Transformation who will play a crucial role in standardizing operating model for ERP driven processes in the retail environment. You will guide teams across HK Food, H&B, Convenience Stores in developing and managing the future process and design across banners that enhance our Customer First, People Led and Shareholder Driven strategy, for both physical and online markets. By leveraging your expertise, you will ensure that our strategies align with business goals, programme goals and deliver exceptional value to the customers.

KEY RESPONSIBILITIES

· Support Process Owner on overall process mapping design and business alignment

· Work with implementation partners to define the to-be process flow diagrams

· Work with other Process teams to achieve consensus on process integration topics

· Support Functional teams to identify the design and required testing of the to-be processes

· Support IUT & SIT testing execution

· Provide help and guidance to end user on data conversion decisions

· Support user training and change management

· Participate in UAT and data migration and train other end users on new system

PROFESSIONAL EXPERIENCE/ QUALIFICATIONS

· 3-5 years of experience in retail processes such as commercial management of category, supplier/procurement, merchandising, promotion/loyalty program, rebate, inventory cost.

· Experience with food business, health and beauty or convenience store commercial and marketing functions are an advantage.

· Experience in process harmonization or ERP system implementation is highly preferred.

· Excellent communication and interpersonal skills, with an ability to effectively collaborate with cross-functional teams and stakeholders.

· Good attention to detail with excellent organizational and time management skills.

· Excellent spoken and written communication in English, Mandarin, and Cantonese.

· Bachelor’s degree in business administration, IT, or a related field.