Client Advisor (Kids Store)

JOB SUMMARY

Optimise sales of merchandise through the performance of the highest standard of customer service, product knowledge, and selling skills to all customers.

DUTIES & RESPONSIBILITIES

Customer Service and Sales
- Engage in upselling, cross selling and multiple selling for all product categories
- Ensure in providing superior customer service in every transaction
- Develop and strengthen customer relations, and groom a repeat customer base
- Perform follow up calls to VIP clients to introduce new product lines

Store Operations
- Be able to correctly operate the Retail Management system, in all areas relating to sales transactions, payment, stock inquiry and customer database input
- Understand the importance of and ensure the growth of the customer database
- Perform other duties as assigned by team leaders and management
- Provide customer feedback on products, especially newly launched products

Stock management
- Properly receive, display and store merchandise according to company guidelines
- Completely understand and undertake the inter-store transfer of merchandise
- Understand the stock level of Best Seller, Medium Sellers, Slow Sellers ad promote accordingly

Store Maintenance
- Understand and implement proper visual merchandising according to company guidelines, both in the window and in-store displays
- Maintain a safe and clean store environment and implement daily housekeeping duties

REQUIREMENTS

- Minimum 1-3 years retail sales experience, luxury retail background is highly preferred
- Good command in Cantonese, English and Mandarin
- Customer-service focused mentality, adaptable and willing to learn
- Result-driven and sales-oriented
- Passion in fashion, dynamic and enthusiastic
- Well-groomed
- Excellent interpersonal and communication skills

FENDI offers competitive and attractive remuneration and career opportunities to the right candidates. All of these are within a team-based working environment with active management support.

Interested parties please send your cover letter and full resume, indicating availability, latest and expected salaries by clicking the APPLY NOW button below.