Client Service (5 days work)

This is the additional headcount for supporting the growth of business.

You will report directly to the Client Services Manager and work closely with staff in various departments including Registrar, Finance, Shipping, Warehouse, and Operations.

Responsibilities:

• Interface with local and oversea clients and maintain an excellent relationship with them.
• Preparation of quotation acceptance, receiving/releasing/transportation of goods, visual check reporting, preparation of work order for operations, and subsequently billing.
• Coordinate each move according to client’s shipping requirement and profile.
• Oversee and coordinate client escalated operational issues while manage and oversee effective dissemination of client information to operations teams.
• Ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management.
• Documentation and record administration from timely response to email enquiries.
• Follow-up goods in-transit and under storage.
• To liaise between relevant departments to ensure proper execution of documentation according to SOP.

Requirement:

• Bachelor’s degree in business administration or marketing.
• At least 3 years experiences on Customer Services
• Numerate analytical and competent in Microsoft Office Application, especially MS Excel.
• Experience in shipping is preferred while logistic customer service is an advantage.
• Good command of English and Mandarin is required
• Immediate available or short-notice is preferred

Interested parties please send your full resume with current and expected salary by clicking “APPLY NOW” for application. Please note that only shortlisted candidates will be notified.

 We are an equal opportunity employer and welcome applications from all qualified candidates.  All personal data collected will be treated in strict confidence and used solely for recruitment purposes.  Applicants not hearing from us within 1 month may consider their applications unsuccessful.   All personal data collected will be destroyed within 12 months.