Counter Manager/Assistant Counter Manager (Chloe ADF)

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

Your role is to participate in the development of the retail sales, provide leadership to the Beauty Advisor, you will ensure that customers are given a quality service at counter, as well as a customized consultation, being able to advise and demonstrate full product range with your expert knowledge on both Make-up and Fragrance.

KEY RESPONSIBILITIES

In this role you will be responsible for:

• Ensure high efficiency of inventory management and Processing stock procedures in accordance with Company guidelines to ensure 100% accuracy and compliance.
• Manage defective items and facilitate the returns from store to warehouse.
• Assist in all stock inventory cycles are completed as scheduled.
• Works closely with Retail Excellence and Beauty Advisors to ensure smooth and effective store operations.
• Ensure Beauty Advisor are totally conversant with the KPIs, business strategies and the implementing of all company policies and procedures through regular coaching.
• Actively identify and solve any issues in store operations and people operations in a timely manner, scope includes planning and manage weekly rostering for all operations staff and to ensure that Roster always meet the Management expectation.
• Facilitate in month end calculations of part timer salary, commissions as well as overtime pay.
• To review and analyse daily sales, highlight problem areas, and take appropriate action to rectify poor performance. Propose and implement corrective actions if needed.
• Support & Co-ordinate the changing of Merchandising Assortment and ensuring planograms guidelines are met and managing maintenance.
• Manages all omni-channel orders for fulfilment and stock management from FSS Omni initiative.
• Ensure retailer Price labelling is done and manages price changes.

WHAT YOU’LL BRING

ESSENTIAL:

• Minimum of 3- 5 years’ experience in the relevant industry, beauty industry preferred.
• Extensive knowledge of Fragrance products.
• People management is essential as incumbent needs to connect and inspire the field team.
• Great knowledge in KPI management as well as providing analysis on KPI and provide improvements across all BA.
• Excellent & effective communication skills
• Ability to remain calm and pleasant during peak hours, pleasant personality and service mindset