Customer Care Team Leader/Supervisor $23-28K

Responsibilities:

• Assist Call Centre Manager to lead and supervise the Customer Service team to deliver on Calls / Emails & Live Chat services in a quality, timely and efficient manner.
• Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
• Ensure team are fully informed with all new information related to products, procedures, client needs and company related issues, changes, or actions
• Prepare daily/weekly/monthly operation reports and roster schedule
• Assist the Team Manager to manage daily operation of customer service centre
• Handle customers’ inquiries and escalated complaints in a professional and timely manner
• Person-in-charge of services centre, ensure service agreement and standard working procedure is align with corporate guideline and compliance
• provide suggestions to enhance operation effectiveness with efficiency

Requirements:

• HKCEE/DSE or above with a minimum of 2 years’ experience in contact centre operation, of which 1 years in a supervisory role
• Strong leadership skills with ability to drive performance management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
• Proficiency in written and spoken English, Cantonese, and Putonghua
• Intermediate to advanced skills of Microsoft Excel, PowerPoint, and Word
• Strong leadership skill to lead and supervise a team, experience in provide training and coaching to junior staff,
• Detail-mind with strong communication and interpersonal skills
• Fluent in English and Cantonese
• Immediate available is preferred

We offer

• Attractive basic salary with monthly performance bonus
• Flexible working hours
• In-house Gym for employee use
• Comprehensive customer service training
• Marriage leave
• Paternity leave
• Career development
• Medical coverage
• Vibrant and all-inclusive work place
• Equal opportunity Employer

員工福利 Benefits

• 彈性上班時間 Flexible Working Hours
• 醫療津貼 Medical Insurance
• 表現獎金/ 勤工獎 Performance Bonus
• 有薪婚假 Marriage Leave
• 侍產假 Paternity Leave
  • 貿易 Trading
• 客戶服務 (客戶服務) Customer Service (Customer Service)
• 銷售 (顧客服務主任) Sales (Customer Service - Supervisor / Officer)
• 葵芳 Kwai Fong
• 2 年或以上 / years or above
• 中五 / 香港中學會考 F.5 / HKCEE

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/similar posts within the Group/Company.