Customer Relationship Management, Executive

Cultivate Member Relations: Foster strong connection with members, encouraging service participation in club events while ensuring high satisfaction levels.

Monitoring and Understanding Member Needs: Analyze member trends, queries, and concerns to comprehend their need, steering management initiatives accordingly.

Booking and Communication Management: Oversee VIP room and event bookings, manage communication platform, ensuring timely responses to member inquries.

Service Delivery: Maintain top notch lounge ambiance. Premium service delivery. Quality Control all club products.

Issue Resolution and Communication: Track member issues to resolution, distribute information

club activity materials to keep member updated.

Membership Growth and Event Support: Aid in onboarding new members, devise initiatives for member engagement, and assist in organizing club events for maximum engagement.

Team Collaboration: Effectively communicating and working with other staff in alignment with the club's goals and initiatives.

How to apply? Please WhatsApp: 852-60216891.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.