Customer Service Executive - French Speaking

YesStyle is looking for passionate talents, who love and appreciate the fascination of Asian fashion and beauty. Our team is active, energetic, and culturally diverse.

To embrace the idea of work-life balance, we also endeavor to create a fun and enjoyable environment for our team members.

Objective of the Position:

Dedicated Customer Service Executive aiming to leverage proven skills in customer service, problem-solving, and product knowledge to enhance customer engagement, exceed expectations, and drive business growth through tailored experiences and strategic improvements based on customer feedback.

What You'll Do:

• Providing French and English support to worldwide customers. 
• Efficiently handling customer’s concerns and complaints in a timely and professional manner.
• Communicating with customers via email / live chat / phone calls.
• Provide product and service information, process order returns and exchanges.
• Product quality inspections, order report checking & ad hoc tasks assigned by managers. 
• Collaborate with other departments to ensure customer satisfaction. 

What You Have:

• Degree in any field an advantage.
• Excellent command of spoken and written French and English.
• Computer literate, proficiency in MS Office and Access
• Minimum 1 year experience in CS field is an advantage.
• 5-day shift duties required (including public holidays and weekends).
• Experience in e-commerce industry will be an added advantage.
• Interested in fashion and beauty products.
• Must be a team-player with excellent communication and interpersonal skills.
• Problem-solving and analytical mindset.
• Proficient in tracking customer sentiment and feedback.
• Self-motivated and proactive team player.
• Able to work independently in a highly dynamic, high-pressure environment with tight deadlines.

What You'll Enjoy:

• 5 Days Work
• Dynamic, International Cultural & Friendly Working Environment
• Performance Bonus  
• Medical / Dental Insurance
• Staff Purchase Discount Program
• Professional Development & Training Programs
• Team Member's Wellness Programs
• Annual Leave, Full Pay Sick Leave, Birthday Leave, Examination Leave

The more you put into your career at YesStyle, the more opportunities you’ll receive. Throughout your time in the Company, you’ll be assessed on the core competencies of your position and prepared for the next level of your development.  Your role at YesStyle should progress naturally as you move from assistant grade to management, taking on challenges and responsibilities suited to your unique skills and talents.

Interested parties please apply with a full resume stating the latest and expected salary. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.