Customer Service Executive (Softlines)

Key Responsibilities:

• Carry out daily report review and approval
• Communicate with buyers to give technical recommendation to suppliers for any fail results
• Monitor and maintain data management system for test reports
• Provide necessary update and recommendation to vendors on buyer test programmes
• Manage protocols and SOP with the support of the SGS technical team
• Manage vendor/facility for timely sample submission and ensure compliance with test program meet requirements
• Closely work with Frontlines to explore business needs of the buyers
• Undertake any other duties as assigned by the team manager

Requirements:

• Degree or above in Textile and Fashion, Chemistry or relevant field
• At least 3 years relevant work experience 
• Good interpersonal skill and communication skill
• Good command of written and spoken English and Chinese including Mandarin.
• Proactive, organized, open-mind and independent attitude 
• A can-do and follow-through spirit, able to meet tight deadline and work under pressure
• Good problem solving skill
• Proficient in PC operations
• Candidate with more experience will be considered as Senior Customer Service Executive

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

• 5-day Work Week                                                
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training                                  
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

Interested parties please send your full resume with expected salary and date available by clicking "Quick Apply".

(Data received will be kept confidential and used for processing application only.)