Customer Service Manager / Assistant Customer Service Manager

Customer Service Manager / Assistant Customer Service Manager

This position is suited to a highly motivated individual, who is determined to develop his / her career in customer service field in a thriving business. Based in Hung Hom district, you will be required to :

Duties :

• Work with customers to undertake projects preparation and planning
• Collect site progress information and site condition assessment
• Prepare monthly forecast of orders from customers
• Resolve delivery issues with customers and internal teams
• Assist in collecting market information from customers and competitors 
• Collaborate with other departments to achieve company goals 
• Proactively liaise with customers to ensure the delivery service
• Involve in payment follow-up and resolve payment dispute with customers
• Enhance resources optimization and efficiency

Requirements :

• University graduate 
• At least 5 years’ relevant working experience
• Experience in change management is definitely an asset
• Understanding of and experience in logistics operations and delivery scheduling preferred
• Self-initiative, well-organized, strong sense of responsibility and leadership skills
• Strong business acumen, problem solving and good in communication and presentation skills
• Able to meet service targets and work under pressure independently
• Previous exposure to the customer service area and / or logistics operations is an advantage
• Good command of both written and spoken English and Chinese, preferably with knowledge of Putonghua

Those with less working experience will be considered for the post of Assistant Manager.

A competitive package will be offered to the successful candidate who is willing to develop and grow with us.   If you wish to be considered for this opportunity, please apply now with your full resume and present and expected salary to HRD.HK@concrete.hk.

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