Customer Service Officer (e-commerce)

We are kapok.

We are a leading independent lifestyle and fashion retailer, established in Hong Kong since 2006. We are now operating 12 stores under the following names … and keep expanding!

• kapok
• ONS kapok
• Maison Kitsuné

The kapok shopping experience is unique because it is friendly and convivial, yet always ahead and mysterious. Our belief is to bring beautiful things to livings.

Job Responsibilities:

• Handle enquiries and resolve customers’ complaint in a professional manner
• Provide proactive follow up and premium service to customers
• Identify customers’ needs and provide fast responses
• Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
• Provide proactive follow up and quality services
• Work closely with internal and external parties to ensure timely, efficient and effective service to customers
• Support special of ad hoc projects to ensure the team runs smoothly
• Build and maintain a good relationship with customers

Job Requirements:

• Minimum 1 year working experience in customer service
• Good command of Chinese and English
• Quick learner, attentive and detail minded
• Highly motivated and able to work independently with strong sense of responsibility
• A good team player and desire to work in a team-oriented environment
• Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
• Immediate available is preferred

We offer for Full time's:

• Public holiday (Bank holidays)
• Annual leave (15-20 days)
• Double pay
• Discretionary year-end bonus
• Medical insurance
• Dental benefits
• Staff purchase discount
• MPF

All information received will be kept in strict confidence and only for employment-related purpose

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.