Customer Service Officer

• English education centre, British owned company
• 2 half day + off on Sundays and public holidays
• Opportunities for promotion & competitive pay

In this role we would like you to use your best efforts to:

• Build and maintain great relationships with students, parents, teachers and admin colleagues
• Offer high level of customer service at reception, over the phone and through email/messenger platforms
• Help create a happy environment where children love to come and learn
• Handle enquiries from prospective and existing students
• Be responsible for general admin duties
• Assist in ad hoc tasks and assignments

Although full training will be provided, to be successful in this role, you should ideally have the following:

• Diploma/degree - preferred, but more important is your ability to learn and a positive attitude
• Good written and spoken communication skills in English, Cantonese and Mandarin
• Sound PC skills
• Ability to communicate well with your colleagues, parents and students.
• Ability to use own initiative and display flexibility when dealing with encountering the unexpected
• Strong organisational skills
• Ability to work positively and confidently within a team or independently
• A mature, responsible and sensible outlook

Your efforts will be rewarded as follows:

• Monthly medical allowance;
• Monthly lifestyle allowance;
• Monthly bonus;
• Performance bonus;
• Gratuity;
• Free courses/discounts for colleagues with children;
• Excellent prospects for promotion and management training.

Candidates should reply with C.V., covering letter and expected salary to: [Apply Now]

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.