CUSTOMER SERVICE OFFICER

CUSTOMER SERVICE OFFICER

The successful candidate is expected to support contact center operations and handle all reservation and ticketing related enquiries and issues via various communication channels and enhance customer experience of Greater Bay Airlines (GBA).

Key Responsibilities:

• Support contact centre operations and handle all reservation related enquiries via Chat platform/Email/Mobile Apps/Phone
• Responsible for customer ticket related issues
• Back up and liaison with the touch points for all reservation issues during the flight disruptions
• Prepare daily operation reports and assist the superiors for the administrative works
• Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality
• Follow up appropriately on complaints and requests with internal departments
• Maintain and establish guest relationship to delight and gain customer loyalty

Requirements:

• Hong Kong permanent resident status
• DSE graduate or above, plus 1 year’s working experiences gained in airlines and/or travel agencies
• Good command in both written and spoken English, Cantonese and Mandarin
• Cooperate with other teams members to resolve customer's request efficiently
• Pleasant telephone manner with strong interpersonal communication skills
• Able to work under pressure and independently
• E-terms knowledge is a must
• Proficient in MS Office applications and Chinese Word Processing
• Shift Duty and able to work on public holidays

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to send full resume with the latest and expected salary package to the Human Resources Department no later than25 October 2024.

For more information of our recruitment, please visit our company website: https://www.greaterbay-airlines.com/hk/en/join-us/join-our-team.html

Greater Bay Airlines is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.  Our Personal Information Collection Statement will be available upon your online application. Applicants not being notified within 8 weeks may consider their application unsuccessful.  Their personal data will be retained for a period of 12 months from the application date and will be destroyed thereafter.