Customer Service Officer / Merchandiser (Merchandising in Cookware)

Merchandising experience in Cookware

Job description:

Responsible for follow up orders with vendors, customers andinternal parties to ensure customer satisfaction and on-time delivery.

• Consolidate and evaluate pricing from Purchasing team and customers' testing/quality requirements from QA team foroffers and orders.
• Negotiate delivery timeline with vendors
• Arrange sample submission to customers for approval
• Manage product development and production status fororders including offer, issues PO/PI, sample/artwork approval until shipment release
• Understand the customers’ needs and requirements, developand maintain good relationship with vendors and customers
• Handle customer complaints
• Perform other ad hoc projects/ duties as assigned by management

Requirements:

• Merchandising experiences: Minimum 3 years
• Working experience in Cookware / Kitchenware products
• Solid experience in sample/product development, and orders follow up
• Good interpersonal skills to work with overseas buyers and vendors
• Working experience in buying office will be an advantage
• Fluent in spoken & written English, Cantonese and Mandarin
• With pleasant, organized and outgoing personality
• Mature, self-motivated, target oriented and good analytical mind
• Good communication, negotiation and problem-solving skills
• Immediate available is preferred