Donor Retention Assistant (2-year contract, renewable)

Responsibilities:

• Handle donation transactions including data entry and form scanning.
• Manage donor enquiries, information updates and complaints through various channels.
• Perform outbound calls, such as welcome calls and donation follow-up.
• Assist in delivering communications materials e.g. welcome pack, donation receipts, non-paying reminders and activity invites.
• Assist in implementing donor loyalty and telemarketing programmes.   
• Support office administrative works and database management.
• Carrying out other related tasks as required in the team or agency.

Requirements:

• DSE or above, with at least 1 year’s working experience in customer service or administration. 
• Good telephone manner and communications skills.
• Well organized, responsible and a team player
• Proficient in MS Office applications.
• Good command of spoken and written English and Chinese (including Putonghua).
• Identification with Oxfam’s mission and values is a must.

Closing date for application: 8 February 2025

You are invited to send your application letter, curriculum vitae with your current and expected salary and date of availability to Human Resources Manager by email to hr@oxfam.org.hk.

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong here: https://www.oxfam.org.hk. 

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer.