立即應徵
E-commerce Operation Manager
The International Marketing Exchange Limited
刊登於 2024-11-28
中環
0年工作經驗
$25,000-$35,000/月
職位亮點
職位描述
Position Responsibilities
- Daily Operations Management: Oversee and manage the daily operations of the e-commerce platform, including product listing, price adjustments, promotion planning, order processing, and customer service to ensure smooth platform functionality and high levels of customer satisfaction.
- Data Analytics: Utilize advanced data analytics to monitor the performance of the e-commerce platform, provide actionable insights, and implement improvement measures based on data-driven findings to enhance traffic, conversion rates, and overall sales.
- Customer Service Excellence: Lead initiatives to improve customer service processes, ensuring timely and efficient responses to customer inquiries, complaints, and feedback, thereby maintaining high customer satisfaction and loyalty.
- Direct Customer Interaction: Be comfortable in engaging directly with customers to resolve issues and provide support, ensuring a positive customer experience.
- Assisting Physical Store Sales: Assist in physical store sales as needed, collaborating with in-store staff to ensure a seamless customer experience both online and offline.
- Market Analysis: Monitor market trends and competitor activities to adjust strategies proactively, ensuring a competitive edge in the e-commerce market.
Requirements
- Educational Background: Bachelor's degree or higher in e-commerce, marketing, data analytics, or a related field is preferred.
- Experience: At least 2-4 years of experience in e-commerce operations and management, with a strong understanding of e-commerce platform processes and rules.
- Data Analytics Proficiency: Demonstrated ability to analyze data, interpret market trends, and develop effective strategies based on data insights.
- Customer Service Experience: Proven experience in managing customer service operations, with a focus on improving customer experience and satisfaction. Comfortable with direct customer interactions.
- Physical Store Experience: Willingness to assist in physical store sales operations when required.
工作種類 | |
工作地區 | 中環 |
有關招聘公司
The International Marketing Exchange Limited