eCommerce Executive

About SAU LEE 

SAU LEE is a contemporary fashion brand renowned for its unique interpretations of classic silhouettes, harmoniously blending Eastern heritage with modern appeal. Founded in 2014, the brand has gained international acclaim for its innovative designs that celebrate femininity and cultural fusion.

The brand has been featured in esteemed publications such as Vogue, New York Times, and Harper’s Bazaar, with our designs being embraced by celebrities and influencers worldwide, including Jessica Alba, Winnie Harlow, Olivia Culpo, Joey King, and more.

Position Overview 

We are seeking a proactive and detail-oriented eCommerce Executive to join our team. This role will be responsible for managing the daily operations of our global online store, ensuring a seamless shopping experience, and optimizing digital sales performance. The ideal candidate will have 2+ years of experience in an eCommerce-related function with a strong understanding of online retail operations.

Key Responsibilities: 

eCommerce Store Maintenance

• Upload and maintain product listings, including images, descriptions, and pricing.
• Ensure accurate and up-to-date product information across all sales platforms.
• Coordinate with merchandising and brand marketing teams to optimize product presentation.
• Monitor inventory levels and liaise with the supply chain team to manage stock availability.

Order Processing & Fulfillment

• Oversee order processing from placement to shipment, ensuring timely fulfillment.
• Manage returns and exchanges end-to-end, coordinating with warehouse and logistics teams.
• Work with third-party logistics providers to ensure smooth delivery operations.

Customer Service & Satisfaction

• Handle customer inquiries and solve basic issues in a timely and professional manner.
• Monitor and escalate customer concerns, reviews, and feedback.
• Work closely with internal teams to improve customer experience and satisfaction.

Performance Monitoring & Reporting

• Track eCommerce Sales & Marketing metrics, including sales, conversion rates, and traffic.
• Generate regular reports to inform strategy and decision-making.

Sales Marketing Support

• Assist in the execution of promotional campaigns, including email, social media, and digital advertising.
• Coordinate website updates to align with branding and promotional activities.
• Ensure accuracy and consistency across all eCommerce touchpoints.

Requirements 

• Bachelor’s degree related to Business, Marketing, and eCommerce
• Minimum of 2 years of related experience in eCommerce, preferably within the fashion industry.
• Exposure to Shopify as well as inventory management systems.
• Strong analytical and organizational skills with the ability to interpret and present data with minimal supervision.
• Excellent communication and problem-solving abilities.
• Agile working style with strong attention to detail to succeed in a fast-paced, dynamic environment.
• Familiarity with Google Analytics and CRM systems.

What We Offer 

• Opportunity to work with a fast-growing fashion brand making its mark in the global market.
• Creative and collaborative work environment.
• Competitive salary and benefits.
• Exciting opportunities for career growth and development.

How to Apply 

Interested candidates should send their CV to recruiter@sau-lee.com. 

We look forward to hearing from you!