Helpdesk Assistant Manager

Seconded to our clients of public sector to perform the followings:

• Provide helpdesk support, meeting room support, VIP support (Director grade or above) and data centre operation
• Supervise a team of technical staff
• Etc.

Entry Requirements:

• University degree in Computer Science or related discipline 
• Min 6 years' solid experience in Helpdesk support job duties 
• Prior experience providing on-site support in a sizeable organization
• Good analytical and interpersonal skills
• Experienced in trouble shooting
• Good command in both spoken and written English and Chinese 
• Eligible to work in Hong Kong

Other Requirements:

• Local Area Network
• Microsoft Active Directory and Microsoft Operating System (Windows 10, 11) 
• Microsoft Office 2016/2019/2021/2024 (Word, Excel, PowerPoint and Access) 
• Microsoft Exchange/Outlook
• Microsoft SharePoint 2013/2016/2019
• Virtual PCs Management & Support
• Mobile Device Management & Support (iOS and Android)
• Endpoint Security & Control (user authorization, endpoint protection, endpoint hardening and data protection)
• Meeting Room Management & Support (internal / external events with multiple parities included video / audio conferencing and guest Wi-Fi)
• Video Conferencing and Collaboration Tools Support (Zoom and MS Teams)
• IBM Notes R9/R12
• Infrastructure Project Management
• Data centre & IT Service Management 
• Mass deployment E.g. Windows client O/S migration, security patch deployment, etc

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

Website: www.edps.com.hk

Visit our website for more job openings.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.