IT Engineer / Senior Engineer

Responsibilities

• Provide 1st and 2nd level support to users in a friendly and helpful manner
• Promptly update job status in ticketing and activity tracking systems
• Perform upgrade / maintenance / support jobs during non-office hours
• Conduct daily morning checks on meeting room facilities
• Manage meeting room facilities readiness and troubleshoot when problems arise
• Handle equipment deliveries and rack mount IT equipment occasionally
• Remain contactable via phone during out of office hours
• Perform other ad-hoc duties as assigned

Requirements

• Diploma or above in Information Technology, Software Engineering or related fields
• Minimum 3 years' experience in a technology support role 
• Trade floor or financial services IT experience will be an advantage 
• Industry certifications would be an advantage (MCITP/MCSE)
• Knowledge in Microsoft desktop / Office 365 / Azure platforms
• Good troubleshooting skills
• Good command of both written and spoken English and Chinese (both Cantonese and Mandarin preferred)

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.