IT Support and Digital Transformation Lead (5-day work week)

Key Responsibilities

• Day-to-Day IT Support:
  • Provide technical support to staff for hardware, software, and network issues.
  • Troubleshoot and resolve IT-related problems promptly to maintain operational efficiency.
  • Maintain and manage IT inventory, including software licenses and hardware assets.
• Continuous Improvement of IT Platforms:
  • Assess current IT systems and identify areas for improvement.
  • Collaborate with team members to implement enhancements and new features.
  • Monitor and evaluate the performance of IT systems, making recommendations for upgrades and optimizations.
• Digital Transformation Support:
  • Assist in the development and execution of Feeding HK’s digital transformation strategy.
  • Research and recommend new technologies that align with organizational goals and operational needs.
  • Train and support staff in the effective use of digital tools and platforms.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• At least 6-7 years of proven experience in IT support or a similar role, preferably in a non-profit or social service environment.
• Strong understanding of IT systems, software applications, and network infrastructure.
• Familiarity with digital transformation processes and best practices.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills – i.e. ability to collaborate across diverse multi-cultural, ethnic and generational backgrounds. 
• Bi-lingual English and Cantonese written and spoken is a must.

Personal Attributes

• Passionate about Feeding Hong Kong’s mission and values.
• Self-motivated with a strong attention to detail.
• Adaptable and open to learning new technologies and methodologies.
• Ability to work independently and as part of a team.
• Collaborative mind-set and enjoys continuous learning. 

Benefits

• 5-day work week;
• Flexible working hours;
• Medical insurance;
• Dental allowance;
• Bank holidays;
• Friendly working environment.

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