IT Support Engineer

Job Description

We are seeking for experience IT Support Engineer to join our client. You will play an important role in handling handle Tier 1 & Tier 2 and supporting end user.

Job Responsibilities

• Deliver Tier 1 & 2 support via call, email, in person/remotely, ticket system to end users.
• Responsible for daily IT operation support and infrastructure support
• Assist to troubleshooting in hardware, software, networking issues and incidents.
• Participate in various IT project.
• Provide remote/onsite IT support if necessary

Job Requirements

• Diploma or above with major in Computing / Information Technology or related disciplines.
• Solid experienced in technical support, helpdesk or relevant working experience.
• Experience in IT infrastructure such as network, server, and system.
• Familiar in support Microsoft Product including Microsoft Windows 10/11, Microsoft Office 2019/2016, Azure, Active Directory, SharePoint, Team, One Drive, Windows Server 2019/2016, O365, Exchange Server.
• Hand on experience in network such as firewall, switches and routing.
• Experience in cloud & virtualization such as VMWare, Azure, AWS will be added advantage
• Possesses ITIL or MCSE related certifications will be an advantage
• Good communication skills in English & Cantonese
• Immediately available is highly preferred

This is a fantastic opportunity and great project to work with 5 working days a week, comprehensive remuneration packages and training provided.

We are hiring within the week and If you think this role is suitable for you please send your CV to Carsten, c.chin@tenthrevolution.com or call me at +852 3018 0384 to discuss further.