IT Support Officer (1-year contract)

Responsibilities:

• Provide 1st & 2nd tier IT services desk support, including diagnosing and troubleshooting technical issues.
• Handle the installation, configuration, and maintenance of hardware and software.
• Support Canon offices in Hong Kong and offer remote / on-site technical support to Canon Macau & Shenzhen offices when necessary.
• Follow company procedures to assist with daily network and system administration tasks, such as computer and equipment inventory management, documentation, and tracking issues.
• Ensure the security and smooth operation of all IT equipment and applications.
• Working schedule: 5 days per week, Monday – Friday.

Requirements:

• Diploma holder or above in Information Technology, Computer Science, or related disciplines.
• 2 – 3 years’ experience in IT/Helpdesk support; fresh graduates with passion and willingness to learn are also welcome.
• Qualifications of CompTIA A+ and MCP are a plus.
• Strong knowledge of IT systems, networks, and hardware.
• Familiarity with Microsoft Windows 10/11 and Microsoft 365.
• Excellent problem-solving skills, communication skills, and attention to detail.
• Self-motivated, team-oriented, and able to work under pressure.
• Good command of both spoken and written English and Chinese.
• Willingness to travel to Macau & Shenzhen offices if necessary.

This position will be employed by a recognized professional HR consulting firm.

Interested parties, please click "Apply Now' to submit your application.
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