IT Support Officer

Company Summary

Ultra High Point Limited (Formerly known as Ewell Hong Kong Limited), is a young and energetic Healthcare IT Solutions cooperation, located in Hong Kong Science Park, providing smart healthcare and IoT solutions in Hong Kong and China regions.

Our mission is to create the most effective and professional high-end healthcare IT solutions to the market. We aim to integrate our healthcare IT solutions by our research and innovate on the latest healthcare IT technologies, so as to improve workflow efficiency, increase patient engagement, enhance clinical and operational processes.

Responsibilities:

• Provide IT help-desk support for internal parties, inclusive of software installation and update, hardware replacement etc.
• Monitor and maintain computer systems and networks
• Perform network/security enhancement, performance and health status monitoring, troubleshooting network/security related issues and problem
• Provide training on software applications used by end users
• Prepare and regularly review on local IT policies and procedures
• IT projects support ; pre-installation of hardware and software
• Maintain accurate hardware and software inventory list

Job Requirements:

• Diploma or above in IT or related field
• Minimum 2-3 years of experience in systems support and technology deployment
• Familiar with Microsoft 365, Teams environment
• Understand Firewall and related IT security technologic
• Able to work independently ; able to communicate with business leaders
• Good command of written and spoken English and Chinese (Cantonese)
• Strong communication and interpersonal skills
• Candidate with less experience will be considered as IT Assistant