IT Support/Technical Officer

The Hong Kong International Arbitration Centre is recruiting an IT Support/Technical Officer who could be able to support the facilities of the centre in the dispute resolution hearings and related projects.

Main responsibilities will include (but are not limited to):

• Manage In-person, Hybrid and Virtual hearings;
• Working as a team member for project implementation and ensure that the deliverables are aligned with the agreed timelines and project outcomes;
• Provide technical assistance and support for incoming queries and issues related to computer systems and software., including running diagnostic programs to resolve the problems;
• Propose changes to methodologies, procedures, and software development lifecycle to ensure continuous improvement;
• Maintain and update our company website to keep it running smoothly;
• Maintain daily performance of computer systems;
• Install, modify, and repair computer software and peripherals.

Requirements:

• Bachelor’s Degree in Computer Science or related field, with good understanding of IT principles;
• 3-5 years’ experience in computer network and systems maintenance, and proficiency in managing network operating systems;
• Strong in communication especially able to communicate technical concepts effectively to a varied audience.
• A problem solver,  and demonstrate the ability to creatively develop and implement advanced solutions;
• Possess good interpersonal skills which could support in developing collaborative relationships at senior management levels, with internal and external clients, particularly with client developers, enterprise architects, and IT operations;
• WordPress, CMS and Web development skills/experience is a plus;
• Sound knowledge of basic Audio/Visual Equipment and video conferencing is a plus;
• Ability to meet deadlines, manage high-pressure situations, and willing to work in evening for support occasionally (time off in lieu will be granted according to the policy)
• Fluency in Cantonese and English.

Candidates who are immediately available will be treated as a priority in the shortlisting.

Please send your cover letter and curriculum vitae to at recruitment@hkiac.org. The application closing date is 28 February 2025. If you are not contacted by HKIAC within 15 business days following this date, you may assume that your application has not been successful.