ITS Service Engineer

Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role:

• Provide 1st & 2nd level technical Support Service and escalate complex issues to supplier within the agreed service levels
• Provide technical support and troubleshooting on network, server, desktop, hardware, software and application systems
• Assist users with applications and systems, ensuring optimal performance
• Document troubleshooting steps and resolutions in the ticketing system.
• Keep track of status and frequently communicate with stakeholders of Service Requests and Incidents from case start-to-end

Does it sound like you?

• Diploma in Information Technology, Computer Science, Engineering or other related discipline
• Knowledge in Microsoft desktop / Office 365 / Azure platforms
• Understanding of networking (TCP/IP, VPNs, firewalls)
• Holder of MCSA / Azure Administrator Associate certificates would be an advantage
• 1-2 years field service relevant working experience
• Good personal communication skills and positive mindset

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Ricoh Hong Kong Limited, by clicking "Quick apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.