Maintenance Manager

Responsibilities

• Manage maintenance services for key customers' networks, data centers, and application software. This involves monitoring, troubleshooting, and collaborating with relevant parties to keep everything running smoothly.
• Serve as the main point of contact for clients regarding maintenance - related issues. Provide regular reports on maintenance activities and system performance to clients. Gather clients' feedback and translate it into actionable improvement plans.
• Engage with project governance on project performance and change management matters
• Set and uphold maintenance service quality standards. Regularly review service quality and take steps to improve it.
• Analyze maintenance data to find areas for enhancement and cost - saving. Plan and carry out preventive maintenance activities.
• Leverage your experience in service process management to optimize maintenance procedures. Standardize work processes, improve efficiency, and ensure seamless handovers between different stages of maintenance tasks.

Job Requirements:

• A bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree is a plus.
• At least 10 years or above IT systems maintenance and support working experience
• Customer-oriented and self-motivated with excellent communication skill
• Good command of written and spoken in English, and Fluent in Cantonese and Mandarin
• Strong problem - solving and analytical skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Holder of PMP and ITIL will be an advantage
• Immediate available is preferred

We offer 5-day work, an attractive remuneration package including group medical, dental, career development opportunities and other fringe benefits to the successful candidate.

For more company information, please visit our website: www.wafersystems.com