Manager - HK Service Operation - Technology & Transformation - Hong Kong

About the Business

Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete.
 

Work you'll do

• Operation Excellence in Hong Kong. Taking ownership to drive operation effectiveness by lead and coordinate key functions, especially on staffing and resource management, HR, QA/PC, QRM, FAAG and PAU, aiming to
  1. Develop and deploy a comprehensive reporting mechanism to enable business leaders to make effective and timely decision
  2. Enable and streamline business processes, especially back office processes, to best support business growth
  3. Identify key operation issues and opportunities to further drive excellence
• Working with business leaders to drive key business performance indicators (NSR, UT%, RR%, HC, Cost and Profitability, with deep understanding of business nature and analytical mindset and “push the right button on the complex machine”
• Support Hong Kong business leader on strategy deployment, including annual strategy articulation and deployment of strategic initiatives
• Support business planning of the P&Ls in Hong Kong, connecting with business strategy and operational statistics
• Support business governance of Hong Kong, by running the governance meeting and generating reports for Hong Kong and National leaders
• Deploy Deloitte standard and value system in Hong Kong, across Partners/Directors and all ECS/ICS practitioners, by making right decisions and suggestions at critical steps along the process

We are looking for someone with

To be considered for this position, you must demonstrate skills and experience in the following areas:

• Bachelor degree with around 5+ years of relevant experience, preferably in consulting or professional services companies
• Strong communication, and excellent oral and writing skills in both English and Chinese (Mandarin & Cantonese)
• A proven track record of working effectively and building strong relationships with different levels
• Strong organizational skills with solid project management and project delivery experience
• Good business knowledge and very committed with a high level of drive, initiative and enthusiasm
• Ability to work with a team and to motivate others

Shape your future through impact that matters

For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.

Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.

All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.

Ready to take on new challenges? Apply now!
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