Membership & Partnership Manager

o   Drive membership growth, retention, and satisfaction.

o   Develop and execute strategies to attract new members, enhance the member experience, and ensure high levels of engagement and retention.

o   Management of administrative processes.

o   Work closely with the Marketing and Events department on strategies to drive new member’s acquisition.

o   Oversee the CRM system for new Members applications and up to date database.

o   Oversee membership customer service process or system to ensure member satisfaction.

o   Update and distribute information to current members and prospective members.

o   Monitor, evaluate and update on membership services and benefits.

o   Customer services in building relationships and retaining them.

o   Following up on enquiries with the correct information. Attend to member and guests’ inquiries/disputes (phone, email, person).

o   Maintaining and updating Member records, applications and waiting lists accurately.

o   Work with the Finance Department to reconcile Membership and Finance reporting

o   Completing administrative tasks such as filing, printing/photocopying/scanning, data etc.

o   Follow up with potential Members via email or call to gauge the status of their decision making and/or provide any additional information as required and to update prospect database promptly.

o   Process new Member applications: check that application form is in order with the necessary documents and payment, for submission to Accounts department

o   Finalizing the closing reports on a monthly basis.

o   Provide the team with insights as gathered from interaction with Members

o   Represent The Club at events (as required) and ensure timely follow-up with prospects leading to conversion.