Merchandise Assistant (Luxury Fashion - Menswear)

Job Purpose:

To support the team in operational aspects of buying functions, ensuring efficient stock movement to help stores achieve their sales targets.

Key Accountabilities:

In addition to following JOYCE's policies and procedures, key accountabilities include, but are not limited to:

Merchandise Management

• Collaborate with vendors and internal teams to ensure timely payment and shipment.
• Ensure the right merchandise is in the right location at the right time.
• Monitor stock deliveries, process cancellations for delays and update delivery recaps.
• Communicate with vendors on order confirmations and defective goods.
• Prepare sell-through reports and monitor stock levels.
• Maintain optimal stock levels for promotions and events.
• Manage stock balances and assist in reallocating stock between stores.
• Handle special orders efficiently to meet customer requests.

Relationship Management

• Regularly communicate with warehouse, store operations, and logistics for smooth merchandise management.
• Address store inquiries related to merchandise promptly to minimize disruptions.
• Prepare training materials for product knowledge and trends for store staff.

Data Management

• Accurately input data into the system in a timely manner for seasonal sales budgets and prior to merchandise arrival.
• Prepare and run reports for buyers to manage business performance effectively.
• Generate and consolidate sales reports for vendors.
• Update the system promptly for stock returns, transfers, and changes to sales information.
• Set up all stock codes as required to effectively manage merchandise information, including vendor codes.

Job Requirements:

• Strong passion for fashion
• Bachelor’s degree in Fashion & Textile, Fashion Merchandising, or a related discipline (fresh graduates are welcome to apply)
• Prior internship/ job experience in luxury fashion industry is an advantage
• Proficient in Excel, particularly with Pivot Tables and VLOOKUP functions
• Strong analytical, negotiation, and communication skills
• Proactive, detail-oriented, and able to follow tight timelines
• Excellent command of written and spoken English and Chinese
• Immediate availability is highly preferred