Officer, Individual Giving

Location: Hong Kong
Reports to: Assistant Manager, Individual Giving

Reporting to the Assistant Manager, Individual Giving, you will be responsible for supporting the implementation of Habitat for Humanity Hong Kong’s Individual Giving strategy across multiple channels and play a crucial role in raising awareness of Habitat’s mission, growing its supporter base, and generating unrestricted funds.

You will support various initiatives that deepen our engagement with existing monthly donors and individual supporters, as well as enable us to acquire and cultivate new donors. Your donor-centric approach to administering our database of individual supporters will help us to reduce attrition and ensure the organisation delivers excellent stewardship at every level of Individual Giving, including Major Gifts.

Key responsibilities include:

Individual Giving

• Increase individual gifts through enhancing the supporter donor journey.
• Work with Marketing & Communications colleagues to implement a multi-channelled approach to maximise the reach to a range of audiences.
• Support the development of the required tools and mechanisms to deepen engagement with individual donors and facilitate their fundraiser experience.
• Work across teams to raise the profile of Habitat Hong Kong and its appeals and fundraising activities.
• Support the implementation of creative and innovative initiatives to scale up Individual Giving, including through events and face to face fundraising.

Donor data analysis and reporting

Analyse the supporter base to provide insightful reports to senior management, using donor data from our CRM to:

• Improve retention of existing monthly donor base.
• Ensure effective use of supporter data for campaign purposes.
• Ensure all activities and contacts are managed through the Habitat Hong Kong’s CRM system.

Stewardship and donor engagement

Support donor stewardship activities to provide personalised and engaging communications, including:

• Handling donor enquiries and cancellations by phone, email or other means and providing a high level of customer service to ensure donor satisfaction at every stage of their journey with Habitat for Humanity Hong Kong.
• Assisting with the production of supporter materials.

Note: The role, whilst clearly defined, is part of a fast-moving and evolving organisation and as such, the related responsibilities may need to adapt as the team grows. Any changes will be discussed with the individual but should be recognised as part of the exciting environment within which Habitat HK operates.

Qualifications, Skills & Experience:

Qualifications

• Degree holder in Marketing, Business, Event Management or other related discipline.
• A minimum of 2 years of customer service and/or sales/marketing/events experience, preferably in the non-profit sector. Candidates who are passionate about working in the non-profit sector and with relevant experience gained from other sectors/industries are also welcome to apply

Skills

• A good team player with strong interpersonal and communication skills – able to collaborate cross-functionally and cross-culturally.
• Self-motivated, customer-oriented, well-organized, proactive and able to work under pressure.

Experience

• Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
• Experience of using databases for donor management (knowledge of Salesforce an advantage).

Languages

• Excellent written and verbal communication skills in both English and Chinese with Chinese an essential skillset for this role.

Digital

• Proficient in MS Office application (Word, Excel, PowerPoint and Chinese Word Processing).

Working Hours:

• Whilst we have flexible working options, you will need to be available to work during the weekends as is required according to project needs

Salary & Benefits

• We conduct an annual benchmarking salary exercise to remain market aligned.
• We have a 5-day work week with part-time options for roles where operationally appropriate.
• Our flexible work schedule with remote working and co-working space options, reflects our culture of trust and accountability.
• We work with a pro bono insurance broker to find competitive dental, medical and life insurance.
• We provide a range of leave types above the statutory requirements, including but not limited to: Annual Leave, Study Leave and Personal Leave.
• In addition to the Hong Kong public holidays, we close the office for an extra day each year before or after Christmas and the Lunar New Year holidays and one day in June for all staff to focus on their wellbeing.
• As early signatories of the Equal Opportunities Commission Racial Diversity and Inclusion Charter, we are proud of the extremely positive feedback year-on-year from staff about our inclusive culture.
• Through our staff survey feedback, we are officially and proudly certified as a Great Place to Work.

How to apply

If our values resonate with you, if the roles excite you and if you want to contribute to our vision of a world where everyone has a decent place to live, please send full CV with a cover letter, current & expected salary and availability to hr@habitat.org.hk. We thank all applicants for taking the time to apply. Only shortlisted applicants will be invited to an interview. All personal data collected will be kept confidential and will be used for recruitment purposes only. We will retain the applications for a maximum period of twelve months and may refer suitable applicants to other vacancies within Habitat.