Online Customer Service Specialist

Key Responsibilities

24/7 Customer Support: Respond promptly to overseas client inquiries (product questions, order tracking, after-sales support) via Facebook/TikTok/Instagram and other platforms, ensuring a resolution rate of ≥90% within 48 hours.
◼ Content Distribution: Publish pre-approved promotional materials (product videos/event updates) following company strategies, and monitor content engagement metrics to provide feedback to the marketing team.
Lead Management: Identify high-value potential clients, guide them to the sales team using standardized scripts, and maintain a customer information database.
Public Sentiment Management: Regularly compile FAQs, optimize customer service scripts, and proactively address negative comments on platforms.

Mandatory Requirements

Exceptional written English skills (capable of handling technical Q&A) + basic Mandarin communication skills for daily coordination.
Proficiency in social media inbox management tools (e.g., Meta Inbox, Sprout Social).
Multitasking skills: Ability to handle 5+ platform chat windows simultaneously while maintaining response efficiency.

We Offer

10+ days annual leave + flexible shift arrangements (negotiable morning/evening shifts).
Annual performance bonus tied to customer satisfaction scores and conversion rates.

How to Apply

Submit your bilingual CV + 300-word English cover letter (detailing your most complex customer complaint resolution case) to Amy_zhang1024@hotmail.com with the subject line "Online Customer Service Specialist + [Your Name]".
(Shortlisted candidates will receive a reply within 7 business days.)