Operations and Customer Services Coordinator

About Peplink

Peplink is a fast growing company serving the global communications market.  Our mission is to help businesses around the world to make connectivity reliable and simple by developing wired and wireless routers, software and technologies.  The need for reliable connectivity is growing everywhere, for billions of devices in businesses, factories, machines, drones, or moving vehicles.  We invite you to join us in this exciting growth journey.

Responsibilities:

• Address and resolve operational inquiries from channel partners and customers.
• Coordinate the daily operations of the support and customer service team.
• Identify operational challenges and provide recommendations for improvement; work closely with the internal system team to implement enhancements.
• Assist in streamlining the customer support workflow by creating operational manuals and training materials.
• Monitor and analyze support ticket data, identify trends, and take necessary actions; produce regular reports on support performance.
• Monitor, analyze the support ticket statistics, identify and follow up the action items, prepare regular report 
• Collaborate with partners, customers, and cross-functional teams such as Business Development and Marketing to improve the overall customer experience and drive business growth.

Requirements:

• Degree holder in any discipline.
• Minimum 2 years experience in customer services.
• Problem solver, logical thinking, dynamic and energetic.
• Good command of spoken Cantonese, English & Mandarin with excellent interpersonal and communications skills to collaborate with various teams effectively.
• Flexibility to handle ad-hoc tasks and prioritize responsibilities accordingly.

What We Provide:

• An excellent career platform in a fast-growing listed technology company.
• Transparent and diverse working culture. 
• 2-month discretionary bonus.
• Stock options plan.
• Flexible working hours; casual work attire.
• 12-16 days of annual leave.
• 5-day work week.

Peplink is a place where creative problem solvers come together, get things done, and make things work.  Join us and open up more possibilities with us by clicking “Apply Now”

The information provide will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.