Operations Manager

INNOTIER is a “Business with a Purpose” retail brand made in Hong Kong launched during the peak of the pandemic, providing the “Best Hygiene Technology x Sustainability x Fashionable Lifestyle” solution with 4 patented technologies.

We are looking for the right candidate who is creative, energetic and passionate to join our team.

Purpose (Objective) of the Job:

• Maintain constant and effective communication with managers, staff, stakeholders and vendors to ensure proper operations of the company.
• Develop, implement, and maintain quality assurance protocols.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
• Manage data collection and ensure operational activities are on time and within budget.
• Track staffing requirements, hiring new employees as needed.

Job Highlights:

• Retail Sales and Operation Management experience
• Brand promotion and lifestyle fashion expertise
• Strong business sense and knowledge in life-style fashion retail operations
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control in office, stores operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Main Tasks / Key Accountabilities:

• Manage daily store operation related matters such as sales target, manpower planning, and any store related expenses to achieve financial targets
• Evaluate existing retail network and plan effective strategies for continued growth and expansion
• Closely work with marketing team to execute events, pop-up stores, promotion activities to enhance brand awareness and maximize sales
• To deliver online to offline omni-channel experience across the stores
• Work with Management to change marketing strategy by reviewing operating and financial statements and sales records
• Ensure the standard of visual merchandising, display, commercial image and layout on shop level are following corporate guidelines
• Establish and simplify operating procedures and guidelines
• Manage inventory (stock and material) strategy and roll out enhanced inventory systems
• Ownership of Store P&L performance, analyse sales report and provide insights on operational response and inventory management to upper management
• Lead, motivate, and support the team within a time-sensitive and demanding environment, including career development plans for direct reports, problem resolution and towards achievement of sales target & company KPI
• Maximize profit by sales driving, budget planning and cost control
• Contribute positively to team dynamics by attracting and retaining talent, and coach junior team members and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and system
• Maintains the stability and reputation of the stores to ensure that the stores and all activities (e.g. events, pop up store…) remain legal compliance and safety
• Establish contact and communicate with Landlords and Mall Managements for business development
• To participate in Ad hoc project as required

Requirements:

• High Diploma or above in business management / marketing or related disciplines
• Over 8 years of retail sales and operation management experience from fashion retail with at least 5 years at supervisory level
• Excellent command of both spoken and written English and Chinese
• Proficient in MS Office
• Hands on experience with retail management systems / ERP system

We offer competitive remuneration package and career growth opportunity to our employees:

• 5-day Work Week
• Discretionary Bonus
• Annual Leave
• Staff Discount
• Free Beverages and Snacks
• 3-minute walk to MTR station
• Medical Insurance Scheme (In-hospital / Outpatient)

Interested parties please send us your application with detailed resume, expected salary and date of availability.  All information collected will only be used for recruitment purpose and treated in strictly Private & confidential.