Operations Support Agent

Work Location: DHL Central Asia Hub, Chek Lap Kok

Responsibilities:

As an Operations Support Agent at DHL Central Asia Hub, you will report directly to the Network Control Group Supervisor, Operations Support. Your main responsibility will be to collaborate closely with the operations team, providing essential clerical and documentation support for shipments entering and exiting the Central Asia Hub.

• Execute flight movement alerts, transmit shipment information, and prepare necessary flight documentation.

• Address and follow up on non-conforming shipments within the network, ensuring timely resolution.

• Coordinate and conduct warehouse searches in response to network trace requests.

• Print shipment manifests for shipment lodgement purposes.

• Prepare and handle documentation related to Dangerous Goods and Lithium batteries.

• Register, maintain, and diligently track trace requests in the DHL application, aiming to resolve Lost and Found shipments.

This role requires keen attention to detail, strong organizational skills, and the ability to work effectively within a fast-paced operational environment. By joining our team, you will play a crucial role in supporting smooth operations and ensuring the efficient handling of shipments at the DHL Central Asia Hub.

Requirements:

• Secondary education with a minimum of 2 years of clerical or operations support experience.

• Previous work experience in warehousing, distribution centers, logistics, freight forwarding, or airport operations will be advantageous.

• Proficient in spoken English and Cantonese, demonstrating fair command of both languages.

• Strong PC skills, with hands-on experience using relevant software and applications.

• Detail-oriented, with a patient and customer service-oriented mindset.

• Willingness to work on 24-hour shift duties, ensuring availability for round-the-clock operations.

If you are interested, please apply via https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=24003AC&iniurl.src=CWS-10001&tz=GMT%2B08%3A00&tzname=Asia%2FHong_Kong 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.