Project Service Assistant / coordinator

Responsibilities:

Maintain a professional and high standard of customer service by following procedures and policies and working cheerfully with customers.

Handle complicated or escalated customer complaints/cases by applying established procedures, exercising judgment, and consulting with appropriate internal parties as necessary.

Coordinate and liaise with clients, subcontractors, and authorities in a timely manner to ensure the smooth running of the project.

Assign job orders to relevant staff members.

Provide clerical and administrative support and perform other duties as needed.

Build sustainable relationships and trust with customers through open and interactive communication.

Participate in special projects and events.

Requirements:

A Higher Diploma or above in Business Administration/Marketing Management/Engineering is preferred.

A minimum of 2-3 years of work experience in customer relations. Knowledge of engineering/property management field included ELV systems and ELV system vendors will be an advantage.

Good communication skills and the ability to maintain positive customer relations are required.

Proficiency in both written and spoken English and Chinese is necessary, while knowledge in Putonghua is advantageous.

The ability to work independently and under pressure is essential.

Proficiency in computer applications such as MS Word, Excel, and Windows OS is required.

Outdoor work will be required.

Fresh graduates will also be considered.

Immediate availability is highly preferred.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.