Quality Assurance Manager

1. Customer Management
   • To be quick respond to any customer enquiry, request & compliant.
   • To manage customer feedback and to take corresponding actions.  
   • To ensure that new information given by customers or LS are acknowledged and implemented.  
   • To establish strong communication links with these customers.  
   • To report the customer feedback and comment on product to LS HQ.  
2. Daily Operation & Team Management
   • According to LS HQ instructions to distribution the latest client and LS quality standards to the team and to take action in a planned and strategic way.  
   • To recruit, induct, train up and evaluate QA team.  
   • To be team leader, to manage daily operation in QA team. Hold regularly meetings with QA team and to set up work priority.  
   • Strategic planning of QA resources in multi-CO. 
   • To take the lead on solving production and quality problem in QA team. 
   • To manage all type of QA team issued out findings and results. 
   • To monitor factory operation status and the performance; and to assess the effectiveness of current factory evaluation procedure and CAP effectiveness. 
   • To manage the internal and external meetings and to assess the effectiveness. 
   • To identify & to review the potential problem areas of the product before production startup and offer solutions pro-actively. 
   • To monitor team’s compliance to the production process disciplines and quality standards.  
   • To handle factory QA audit and factory evaluation works. 
   • To ensure QA team feed information on factory to TDC team and link to TDC team allows information critical to production, to flow to the QA team. 
   • To Guide and instruct business unit teams, so they understand and comply with all customer technical requirements and feed correct information into QA and factory.  
   • To perform other duties as assigned by LS HQ.

Requirements:

• Minimum ten years experience with Quality  Assurance or Quality Control capacity, gained from client office, sourcing  office or manufacturer. 
• Sound knowledge of apparel and fabrics of different fashion categories. 
• Hands-on experience with restoring merchandise quality efficiently and effectively. 
• Attention to details and the ability to identify any apparel defect. 
• Strong sense of ownership and can-do  attitude. 
• Good command of English and Chinese languages.  
• Strong leadership and people management skill to lead the team exceeding targets. 
• Excellent interpersonal, communication and presentation skills. 
• Frequent business travel to overseas market is required.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.