Retail Operations Manager

Key Responsibilities
 

Store Operations:

• Manage daily operations to meet sales targets and KPIs.
• Implement and monitor operational policies and procedures.
   

Team Leadership:

• Recruit, train, and develop store managers and staff.
• Motivate teams to deliver exceptional customer service.
   

Sales and Customer Experience:

• Maximize sales opportunities and ensure a consistent customer experience.
• Use customer feedback to improve satisfaction and loyalty.
   

Inventory Management:

• Oversee inventory processes to minimize shrinkage and maintain optimal stock levels.
• Ensure stores meet merchandising and visual standards.
   

Strategic Planning and Reporting:

• Develop and execute operational strategies to drive efficiency and profitability.
• Analyze KPIs and operational reports to identify trends and areas for improvement.
• Prepare and present performance reports to senior leadership.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 5+ years of experience in retail management or operations, with a proven track record of success.
• Strong leadership and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Proficient in retail management software and Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.