Retail Sales Boutique / Shop Manager

Pierre Hermé Paris holds a privileged position in the world of luxury gastronomy. Its reputation and international dimension make it one of the key players in the industry. We are delighted to invite high calibre candidates to join our Maison in Hong Kong.

Requirements:

• Bachelor graduate
• Ideally luxury shop retail experience, preferably in the food and beverage or hospitality industry
• Sound knowledge and appreciation for fine foods and desserts
• Impeccable appearances and meticulous attention to detail
• Passionate and responsible
• Possess excellent communication, customer service and interpersonal skill
• Fluent in English, Cantonese and Mandarin

Customer Service and Sales:

• Motivate staff to provide high customer service standards in order to achieve targets and maximise sales
• Ensure a luxury customer experience and after sales care
• Monitor sales team performance and skills
• Monitor store statistics such as footfall and conversion rates, highlighting any issues and driving staff ideas
• Seek and continuously develop knowledge and information about competitor activity
• Responsible for dealing with customer complaints, queries and refunds within level of authority
• Responsible for stock keeping and accuracy of stock takes
• Responsible for accurate building of customer database
• Be aware of promotional and marketing activities and prepare team and store accordingly
• Take part in all sales activities in stores

Operations

• Ensure roster and holidays and sick days are efficiently set out, approved and communicated to maximise cover at all times
• Report stock loss immediately to management
• Plan and carry out stock taking as required and to highest standard
• Manage cash and payment systems in accordance with company or host store procedures and policies at all times
• Implement and maintain boutique merchandising, layout and customer traffic flow as directed by Head Office
• Forecast the usages of products / accessories / equipment
• Good computer skills (including Excel/PowerPoint/WORD)

Staff Management

• Carry out daily briefs with staff presenting performance feedback and ensuring daily and weekly targets are set and understood
• Manager, motivate and develop staff through training, coaching, regular feedback and appraisals
• Ensure all staff are dressed and groomed according to company policy before entering the selling area

For Candidate who has less Experience will consider as Assistant Boutique Manager

The company will offer attractive remuneration packages and development opportunities to the right candidate. Interested parties please send your cover letter, full resume with current and expected salary and available date.

The information provided will be treated in strict confidence and will be used for recruitment purpose only.

To learn more: www.pierreherme.com