Senior Customer Service Executive

The job incumbent will be the ambassador of Porsche Service Centre to greet and serve customers, arrange bookings, and manage the reception area.

• Proactively provide quality service to customers and response to customers’ needs in Porsche Service Centre.
• Handle incoming calls in relation to bookings, complaints, and enquiries in a professional & effective manner.
• Assist manager in preparation of regular reports, roster plan, and leave management on time.
• Maintain the Service Centre at a high standard at all times to ensure an amicable environment to customers, as well as fulfilling Principal standards and internal audit requirements.
• Coordinate with internal stakeholders to maintain a smooth operation and act as Cashier when needed.
• Any ad hoc duties as assigned by manager

• Higher Diploma or above in any related disciplines
• Possess 4 years’ working experience in Hospitality / Tourism/ Customer Service field will be an advantage
• Presentable, customer oriented, and able to work under pressure
• Well-organised, able to work under minimum supervision, and self-motivated
• Proficient in MS office (Word, Excel, PowerPoint) and Chinese word processing
• Good command of spoken and written English and Chinese (Cantonese and Mandarin)
• Shift duty is required