Senior / E-commerce Operation Manager

Job Responsibilities:

1. Leveraging a Superior Business Mindset for Senior e-Commerce Consultancy

• Develop and implement e-commerce strategies tailored to understand and address the unique business needs of our clients, thereby boosting customer engagement, increasing online acquisition, sales revenues, and promoting operational efficiency.
• Analyze sales and traffic data to provide strategic insights and recommendations, adapting strategies as necessary to meet the evolving needs of the business;
• Engage deeply in understanding clients’ industries, business needs, and company culture, strategizing to support their growth and success.
• Stay updated on e-commerce market trends and customer behavior, and apply this knowledge to business strategies.

2. Excelling in Team Collaboration and Rigorous Project Management

• Lead the e-commerce team composed of operational, technical, and UI/UX specialists, fostering agility and readiness to adapt to new changes. Facilitate effective communication among different team stakeholders to ensure alignment of operations across each marketing campaign;
• Co-ordinate with 3rd party fulfillment vendors, offline stores, payment gateways, and various departments to ensure a smooth supply chain and system;
• Liaise closely with the brand headquarter and internal teams to operate e-Store in Hong Kong and ensure a smooth running of daily operation and business;
• Collaborate with media agency and headquarter to develop and launch promotions or new digital initiatives to drive sales and traffic to the e-Store;
• Oversee the team and manage daily operations in detail, including:
  • Inventory tracking, order fulfillment, and payment transactions.
  • Online merchandising tailored to sales trends, purchase behavior, and promotional needs.
  • Website UI/UX management, focusing on optimizing user journeys for campaigns and purchase flows.
  • O2O operations management to support offline pickup service.
  • SAP Hybris and Adobe Experience Manager operations
  • Promotion page copywriting and visual creation

3. Comprehensive Expertise in Advanced Technology and System Operations

• Be the go-to expert for both team members and clients regarding SAP Hybris operations, rule-setting logic, debugging, Adobe Experience Manager operations, adoption of new technologies, Excel formulas, and more;
• Guide both the team and clients in exploring innovative tools and methodologies to optimize workflow and enhance performance.

Job Requirement:

• Bachelor degree in e-Commerce, Digital Marketing, Business-related discipline;
• With minimum 10 years of working experience and at least 8 years experience in E-Commerce Operation / Digital Marketing / B2C online channels
• Extensive knowledge and hands-on experiences in SAP Hybris commerce system, Adobe Experience Manager, Adobe Analytics, and other tools;
• Strong business acumen and analytical skills in digital, e-commerce, sales, quality assurance, and campaign;
• Demonstrated ability to lead projects and manage change across multiple disciplines concurrently ;
• Proven project management skills with a track record of delivering projects on time and on budget ;
• Excellent communication skills in both written and spoken English and Chinese, with the ability to clearly convey complex concepts and strategies .