Senior IT Specialist/ IT Specialist

Introduction

• Act as LSS + 1st level helpdesk support in assisting users to resolve problems with specialized and dedicated technology systems; assist for implementation of approved solutions and coordinates external providers
• Be the LSS local site support dedicated to support all users in Hong Kong office
• Ensure ITSM Tickets are handled in timely manner and priority

What you’ll be doing?

• Troubleshooting for system, network problems and diagnosing and solving hardware or software faults
• Installing and configuring computer operating systems and applications
• Provide daily supports to end users and perform Helpdesk work tasks
• Responsible for contacts with remote IT helpdesk for more complex issues
• Prepare various documentation and perform IT inventory tracking
• Assist in E-Commerce project (web content management)
• Provide support for in-house EPR and Cut, edge & fit system
• Pro-active Knowledge exchange and collaboration with Heldesk Taiwan and Mainalnd China
• Very close collaboration with Regional APAC Team Regional Service delivery& data management

Who are we looking for?

• Higher Diploma or equivalent qualification in IT related disciplines
• Minimum 3 years relevant working experience in PC and IT helpdesk support
• Proficiency in hardware and software especially for Windows 10, iOS, MS365 and MS Teams
• Hands-on experience in supporting Windows Servers environment, Active Directory, application server
• Knowledge in SDWAN, Router, Switch, Firewall, virtualization technology is an advantage
• Knowledge on Shopfloor Systems and Yonyou U8 system is an additional advantage
• Knowledge of mobile devices such as tablets and smart phones
• Good command in both written and spoken English & Chinese (Cantonese & Mandarin)
• A team player with excellent communication skills

Why you should consider this opportunity:
We offer an attractive remuneration package with fringe benefits to the right candidate, such as

• 5 days work week
• Double-pay
• Performance bonus (up to 2 months of your basic salary)
• Medical insurance
• Dental insurance
• Education allowance
• Transportation allowance
• Travel allowance
• 12-20 days of Annual leave

Interested parties please send resume with CURRENT and EXPECTED salary.

(Personal data provided by job applicants will be used for recruitment purpose only. You may consider your application unsuccessful if you do not hear from us within 3 weeks.)