Senior Retail Operations Executive

Responsibilities:

• Report directly to the CEO and lead teams to ensure the business operates efficiently.
• Manage a one-person position.
• Provide coaching to retail staff to enhance product knowledge, selling techniques, and customer service.
• Oversee shop operations and ensure that sales targets are met.
• Assist with inventory management and restocking of products.
• Perform data entry in the POS system.
• Maintain high standards of product presentation and ensure visual merchandising aligns with the brand's standards.
• Prepare training materials for coaching and regularly train frontline retail staff.
• Manage rosters and leave for frontline staff.

Requirements:

• At least 2 years of work experience at a supervisory level.
• Strong leadership abilities with excellent communication and people management skills.
• Capability to inspire and motivate retail staff.
• Sales-driven and customer service-oriented.
• Excellent problem-solving and people management skills.
• Proficient in computer applications, including Microsoft Office and POS systems.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.